Establishing new processes is always a challenge. No matter if you work in a small to medium sized company or in a big concern. In most companys UX and usability processes and methods are not yet part of the company processes, that is sad but mostly true. Hang in there, guys, the fight against this Goliath will be tough!
The UX domain is a quite new field (not really, but it is in most minds out there). You’ll start to find education/trainings for that and there are some conventions and great online blogs dedicated to UX topics. But in the eyes of most customers (which I meet everyday, if you can tell different stories, please…
UX is nothing new, there are UX professionals out there who have been working in that field for a long time. But for some time now more and more com..